Deduction Analyst Montréal
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Reporting to the Manager, Credit, the incumbent is responsible for collection and deduction activities according to the list of
assigned clients and helps to achieve the short and long-term objectives of the department. He/she will work in a team with
senior analysis, credit and deductions and analysts, customer agreements and claims.
Duties and Responsibilities
Analyze the accounts receivable auxiliary and monitor the details of customer accounts in the event of non-payment, delay
payment and other irregularities.
Respond to internal and external customer inquiries in a timely manner.
Work closely with the Collections Technician to resolve non-compliant check situations.
Build and maintain strong relationships with the sales team to work together to eliminate issues
Release Orders: Checking customer accounts to ensure they are up to date with their payments and not
not exceed their credit limit.
Collect outstanding balances either by phone, email and portal.
Send account statements and credit notes to customers on request.
Collection and synthesis of the data necessary for the evaluation of customer credits.
Interact with customers to resolve unresolved issues.
Identify, research and resolve customer debit issues/complaints.
Maintain, analyze and reconcile invoices and deductions and identify discrepancies.
Send claim requests for approval and follow up with the approver.
Prepare compensations for accounts receivable and present them to the supervisor for approval, in
based on predetermined limits and guidelines. Once approved, scan all ISO forms
and other relevant documents.
The incumbent must have knowledge of accounting principles and practices (in the field of accounts to be
receive, credit, bookkeeping techniques, tracing and legal collection) in an environment
computer (Windows and Excel) as well as working knowledge of the Oracle R12 environment, including
account creations, customizations, reporting and a general understanding of financial modules.
should also have knowledge of laws, legal codes, precedents and regulations
government (insurance and bankruptcy laws, regulations, policies and procedures)
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